Shipping Policy
Thank you for selecting Labsolutions (“we,” “us,” “our”), your dedicated online destination for laboratory and R&D products (“Products”). We are committed to establishing a secure and dependable online shopping experience for our valued users (“you,” “your,” “Buyer”). By accessing our website, you agree to abide by our Web Site Use Agreement, encompassing all terms and conditions outlined therein, which may be subject to periodic amendments.
Our website functions as a marketplace for the distribution and acquisition of products distributed by Labsolutions, providing a transparent and concise contractual framework—the Terms of Use—detailing the conditions applicable to your purchase and use of our website.
Acceptance of Terms
Your utilization of our website constitutes your legal and binding acceptance of all terms outlined in our agreements, privacy policy, and any other associated agreements, including the terms and conditions of purchase.
Shipping Policy Overview
The provisions of our Shipping Policy pertain to labsolu.ca and are delineated below. Additionally, please refer to distinct sections on our website outlining our Return Policy and Privacy Policy.
Product Delivery Process
General Procedures
Buyers acknowledge that all products ordered through our website will be shipped by Labsolutions via our Designated Shipper to the specified delivery location, FOB Destination. We do not deliver to post office boxes.
Availability and Substitution
We endeavor to maintain accurate inventory availability on our website. Nevertheless, situations may arise where products marked as available are temporarily out of stock at the time of shipment. In such instances, prompt notification will be provided to the buyer regarding an estimated shipment date. Labsolutions reserves the right to offer equivalent substitute products. Buyers may return substituted products at no cost, adhering to our return policy. In cases of product unavailability, Aladdin may deliver available items in installments and bill separately. Buyers have the option to cancel delayed items within 48 hours of delay notification, provided they have not been shipped.
Order Tracking
Upon order placement, LabSolutions will promptly generate and share a tracking number, enabling buyers to monitor the status of their shipments.
Liabilities and Acknowledgments
Delayed Shipments & Product Availability
Labsolutions will provide the buyer with an estimated shipment date. Non-response to delay notifications will be construed as acceptance of the new shipment date. Labsolutions is responsible for informing and updating buyers regarding product availability and shipment delays, with no liability for late shipments or product unavailability.
Delivery Terms
Labsolutions and our suppliers strictly adhere to specified delivery locations, excluding post office boxes.
Notification and Updates
Labsolutions is committed to maintaining transparent communication regarding any unforeseen changes or delays, prioritizing customer awareness and satisfaction.
Product Acceptance and Inspection Procedures
Upon receipt of products, it is imperative for buyers to promptly inspect the items and notify Labsolutions of any discrepancies, shortages, defects, or damages, either in writing or online via tickets, while retaining the goods until further instructions are received from LabSolutions regarding the next steps. Failure to notify Labsolutions within 5 days of product receipt will deem the products compliant with the provided terms and irreversibly accepted by the buyer.
Payment Procedures and Policies
Labsolutions requires payment in advance, covering the product price, applicable shipping charges, and taxes, as reflected at the time of order placement. All transactions are conducted in Canadian Dollars.